Comprehensive UK/EU Food‑Labelling Compliance Software

Last updated: 12 July 2025

1. Introduction

FoodLabel.co.uk ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, services, or interact with us in other ways. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU GDPR.

2. Data Controller

FoodLabel.co.uk is the data controller for the personal information we process. You can contact us at privacy@foodlabel.co.uk or via post at Flat 2, 1 Station Terrace, Wimborne, Dorset BH21 1QD, United Kingdom.

3. What Data We Collect

• Account Information: Name, email address, phone number, postal address, company details.
• Payment Information: Card and billing identifiers (handled by Stripe, never stored in full by us).
• Usage Data: Log files, IP address, device type, browser type, date/time stamps, and pages viewed.
• Uploaded Content: Product data such as ingredient lists, nutrition panels, and label images.
• Marketing Preferences: Opt‑in/opt‑out selections for promotional emails.
• Cookies & Tracking Technologies: See Section 6.

4. How We Use Your Data & Legal Bases

• Provide the Service (Contract): To create and manage your account, generate labels, process payments, and provide customer support.
• Improve & Secure the Service (Legitimate Interest): To monitor performance, troubleshoot issues, and enhance features.
• Marketing Communications (Consent): To send newsletters or promotions when you have opted in.
• Legal & Compliance (Legal Obligation): To comply with financial, tax, and regulatory requirements.

5. Data Sharing

We do not sell or rent your personal information. We share data only with trusted third‑party processors who help us operate our service (e.g., Stripe for payments, AWS for hosting). Each processor is bound by contractual obligations that ensure your data is treated in accordance with this policy and applicable laws.

6. Cookies & Similar Technologies

We use session and persistent cookies to authenticate users, remember preferences, and collect analytical data. You can control cookies via your browser settings. Essential cookies are required for site functionality.

7. International Transfers

Where data is transferred outside the UK/EEA, we rely on adequacy decisions or Standard Contractual Clauses approved by the UK Information Commissioner’s Office and/or the European Commission.

8. Data Retention

We retain account data for as long as your subscription is active and for up to six years thereafter to meet legal, accounting, and tax obligations. Anonymised product data may be retained indefinitely for service improvement.

9. Security

All data is encrypted in transit (HTTPS/TLS 1.2+) and at rest. We implement industry‑standard safeguards, regular patching, and annual penetration testing.

10. Your Rights

You have the right to access, rectify, erase, restrict, or port your personal data, object to certain processing, and withdraw consent at any time. To exercise these rights, email privacy@foodlabel.co.uk.

11. Marketing Communications

We send marketing emails only if you have explicitly opted in. You may opt out at any time via the unsubscribe link or by contacting us.

12. Children

Our service is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us, and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or service. We will notify you of any material changes via email or dashboard notification.

14. Complaints

You may lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk) if you believe we have not complied with data‑protection laws.

Last updated: 12 July 2025

1. Definitions

"Service" means the FoodLabel.co.uk web application, APIs, and any related services. "User" or "you" means the individual or legal entity registering for the Service. "Subscription" means the paid plan granting access to the Service.

2. Acceptance of Terms

By creating an account, clicking "I agree," or otherwise using the Service, you agree to be bound by these Terms & Conditions ("Terms"). If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Service.

3. Account Registration & Security

• You must provide accurate information and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
• You must notify us immediately of any unauthorised use or security breach.

4. Subscription Plans & Payment Terms

• Retailer Plan: £79 /month
• Importer/Distributor Plan: £129 /month
• API Plan: Custom pricing from £199 /month (contact sales)

All prices are exclusive of VAT and other applicable taxes. Subscriptions renew automatically each month until cancelled. Payments are processed by Stripe; you authorise us to charge your payment method on each renewal date.

5. Free Trial

New users receive a 14‑day free trial. At the end of the trial, your chosen subscription fee will be charged unless you cancel before the trial ends. Only one free trial per organisation.

6. Cancellation & Refunds

You may cancel at any time from your account dashboard. No refunds are provided for partial months. Your access remains active until the end of the current billing cycle.

7. API Terms

Access to our APIs is subject to rate limits, security requirements, and additional API documentation. We may suspend or revoke API access if you misuse the Service or exceed agreed limits.

8. Intellectual Property

We retain all rights, title, and interest in and to the Service, including software, documentation, and trademarks. These Terms grant you a limited, non‑exclusive, non‑transferable licence to use the Service for your internal business purposes.

9. User Responsibilities & Compliance Disclaimer

The Service generates food‑label content based on data you provide and applicable EU/UK regulations as of the latest software update. You are solely responsible for verifying that each generated label is complete, accurate, and legally compliant before printing or applying it to any product. We do not warrant that the generated labels are error‑free or fit for any particular purpose.

Critical disclaimer: We shall not be liable for any loss, damage, claim, or injury (including health issues) arising from inaccuracies in labels or failure to comply with regulatory requirements. By using the Service, you agree to indemnify and hold us harmless from any claims arising out of your use of the label data.

10. Service Updates & Availability

We regularly update the Service to reflect regulatory changes and improve functionality. We will use reasonable efforts to provide 99.5% uptime but do not guarantee uninterrupted availability. Scheduled maintenance will be announced in advance when possible.

11. Warranties & Disclaimers

The Service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose. We do not warrant that the Service will be error‑free or continuously available.

12. Limitation of Liability

To the maximum extent permitted by law, our total liability under these Terms shall not exceed the amount paid by you to us in the preceding twelve months. We shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits or data.

13. Indemnification

You agree to indemnify, defend, and hold harmless FoodLabel.co.uk and its directors, officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any right of a third party.

14. Termination

We may suspend or terminate your account if you breach these Terms or misuse the Service. Upon termination, your right to use the Service ceases immediately.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We may update these Terms from time to time by posting an amended version on our website. Material changes will be communicated via email or dashboard notification. Continued use of the Service after changes constitutes acceptance.

17. Contact

Questions about these Terms should be sent to support@foodlabel.co.uk.